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Reasons we may Cancel your order:
If we can not verify the billing address, zip code, CVV2 number and Expiration
date with the credit card company, we will not ship the order.
Orders problems are normally due to faulty information (typos) on the order form. Typos are easy to correct, send us an email with the correct info or call us with the corrections.
If we notice a typo on the web site;
Wrong size or wrong price…….We will send you an Email asking you if you want the order at the right size and price. If you do not respond to this email.
E-Mail help here
If we encounter a problem we will send you an email notifying you of the problem.
Please add us to your “accept email from” list.
The Email address to add is:
questions@CuttingEdgeHairstylingProducts.com.com
As time permits we will attempt to call you but most of the time we rely on e-mail. If we do not hear back from you, then we put the order on HOLD, until we do hear from you.
If you want your order shipped to other than your credit card billing address,
that's fine. However you need to fill in your credit card billing address (the
address where the credit card bill arrives so you can make a payment) on the TOP
Part of the order form. Then complete the SHIP TO address at the bottom of the
form.
The billing address is the address where credit card bill arrives so you can make a
payment. This is the address that the credit card company verifies, when approving your credit card
payment.
For Master Card, Discover and Visa the CVV2 code is the last 3 digits on the
back where you sign your name.
For American Express, the CVV2 code is a 4 digit number on the front of the card
above the raised card number .
We use the UPS and the USPS web sites to ship orders. If your address is not valid with either
the UPS or the USPS web sites we can not ship because we can’t print a shipping label.
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