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FREE SHIPPING
OFFER: On orders over $200.00 we pay for the shipping
to addresses
within the Continental United States via FedEx Ground.
The computer system automatically sends you an Email order
confirmation! You
should look for this confirmation and check it!
If you do
not receive an automated reply it may be because:
- your email address was entered incorrectly
- your mail box is full
- you have a spam blocker installed
You should check the order confirmation form, most of the time you can catch a mistake before we ship
you some
thing you do not want.
If you find a problem click here
-->> to
E-Mail an Order Correction
right away…..add your name in the subject line .
it is easier to find
you by name than by the order #.
We only
use your Email address to notify you of problems and send order shipped
information to you.
Perishable
Hair products
and Skin Care Products are not considered
perishable but may be
damaged by weather and temperature extremes. Please
ship to an address where your products will NOT be left out to bake,
freeze, or be exposed to inclement weather.
Damage from inclement
weather as well as excessive heat and/or freezing is not covered
by CuttingeEdgeHairStylingProducts.com or the carrier. Weather and temperature damages are your
responsibility.
ORMD:
Products containing alcohol,
or are under pressure (like hairspray, mousse etc) are
classified as ORMD. (We have
been told ORMD stands for Other Regulated Material
Dangerous.) It is cost prohibitive to send ORMD products by air as an
additional $40.00
to $50.00 service charge is applied to each shipment. ORMD products can be sent
GROUND, but can NOT be sent via USPS
Priority Mail as most Priority Mail packages
go by air.
If you use a P.O. Box, your
order will be sent via USPS ... usually by Priority Mail. The
United States Postal Service will not allow other carriers like FedEX,
UPS or any other
carrier to deliver to their P.O. Boxes.
FedEX
thinks a phone number it is a good idea so they can call if they can't
find your
address. International Priority Mail
thinks a phone number it is a good idea too. So
please include your phone number.
APO or FPO:
If you use an APO or FPO
address for your shipping address, your order will be sent by Priority
Mail. It is the only way to send anything to an APO or FPO
addresses. Note:
ORMD products
(hair products containing alcohol or under pressure like hairsprays
mousse
etc.) CAN NOT be sent via USPS Priority Mail as Priority Mail may go by
air.
Please do not order these ORMD products when sending to an APO or FPO
address. ...
To our military people, Thank you for serving. You are taking care of us
so we take care of you.
Save on Shipping hints: - 1-Small orders - Usually shipments of 3-4oz tubs, or 2-8oz tubs, or 10-2oz
jars, or
3-8oz bottles, or 3-10oz bottles, or
6-5oz tubes, or 4-8.5oz
tubes will go into a small
flat rate priority mail box inside an envelope.
- 2- Larger Orders - usually shoe box size of 4-32oz bottles or 2-64oz
bottles or about
4 to 5 times the size of the small orders in #1 will go into a
large flat rate priority
mail box.
- Remember NO
ORMD = hairspray, mousse or products containing alcohol or pressurized containers
Alaska, Hawaii & US Territories
The "Free to you" shipping offer, is
good within the continental United States only.
For Alaska, Hawaii & US Territories see
Save on Shipping hints just above. We will send
you an email with our best
estimate for the additional charges (should they apply) and
wait for your reply before shipping.
Please check your address see
Checking your address below.
It is best for you to get the address in the format required by USPS than to have us guessing.
If we send the package to the address you provided and you do NOT get your
package because the address you provided is wrong you must still pay us.
If a package is returned because the address you provided is wrong we will charge you
an additional shipping fee to re-ship your package.
Flat rate shipments go FedEX
or UPS Ground (or at our discretion, on small orders,
USPS Priority Mail).
International Shipping:
Fed Ex Brokerage charges f are the responsibility of the purchaser. If you
do not pay the Fed Ex brokerage charges and Fed Ex, - in turn bill us
(the
shipper) - You agree that we may charge the same brokerage fees (plus
5.00 us to
cover our additional expenses) to your credit cards .
Brokerage fees to other countries
vary by country. However the Recipient
is always responsible for the brokerage fees.
| Total value for Duty in Canadian Dollars |
Fed Ex
Base Brokerage fees from USA |
| 1-100 |
21.00 |
| 101-250 |
44.00 |
| 251-500 |
47.00 |
| 501-1000 |
55.00 |
We will add Additional shipping charges
to your bill when shipments are going outside the continental
United States. We will send you an email with our best
estimate for the
additional charges and wait for your reply before shipping.
When shipping via the USPS
if your order is will NOT go in a flat rate envelope, we charge you
the amount the USPS
or FedEx charges us plus $5.00 to cover additional expenses. International Priority Mail
thinks a phone number it is a good idea. So please include
your phone number
Save on International Shipping Hints:
- Usually shipments of 3-4oz tubs, or 2-8oz tubs, or 10-2oz
jars, or 3-8oz bottles, or
3-10oz bottles, or
6-5oz tubes, or 4-8.5oz
tubes will go into a flat rate global priority
mail envelope at our
standard flat rate shipping price.
- Remember no
ORMD = hairspray, mousse or products containing alcohol or
pressurized containers.
- Larger orders will cost more and You are
also responsible for all customs
inspections fees, duties and any additional fees imposed
by your government.
Note:
Occasionally customs inspectors destroy the flat rate envelope and/or
shipping
labels during
inspection and then re-mail the package adding new shipping charges
which
they try to collect ... when you pick up, or ... when they deliver, your mail. We
have
instituted measures to try to stop this (by putting an additional copy of the
shipping label directly on the boxes and inside the flat rate envelopes.) However, if they re-assess you
for additional postage and you can not use the additional label to
convince them that the postage was already paid, and you do NOT owe them
this additional postage ... we are
sorry but you will need to pay the additional fee
assessed by your government. We
promise the US Postal Service will not
take a package unless we have already paid for
the shipping.
Some shippers charge $10.00 for
making address corrections. We expect our customers to enter addresses
correctly, including floor number, apartment number, etc. We will charge
address correction costs back to the cardholder credit card. If you are in
a big city you probably already know what each shipper requires. If you do
not call FedEx (1-800-Go
FedEx) to verify exactly what information
is required by them, to identify your location. (Exampes: required
information may include floor number, apartment number, street
entrance
information etc.)
All boxes sipped FOB shipping point. This means the title (or ownership) of the
contents transfers to you when the carrier takes possession of the box. At this
point the contents
are yours and you assume the risk for damage or loss
during shipment. USPS priority
does not include insurance without an extra fee. USPS express is automatically covered
for $100.00. Should a
FedEx, UPS or USPS shipment (automatically covered for $100.00)
be damaged, as the shipper, we will file a claim and when
and if reimbursed by FedEx or
UPS, we will credit the Fed Ex, UPS or USPS reimbursement back to the credit
card you
used to place your order. Please include a digital picture of damages,
in your email,
to
help us with the claim submission process.
Checking your address ... for US States & Territories
After 9-11 the US Postal Service has instituted an address verification process on
their web
site. in other words, if you enter a mailing address that is not
in the USPS database they will
not recognize it. Naturally they will not allow
us to print a label for an unknown address.
- If address changes occurred in your area, or
- If you live off shore
(for example in Porto Rico) or
- If you have not checked recently
we suggest you
go to http://www.usps.com click on
make a shipping label and then click on
GO. This should bring you
to a blank address form. Fill out the blank form using your address
as both return address and ship to address. When you are done click on continue.
The http://www.usps.com will check the address you entered to see if it matches
with an address in
their data base. If it does not they will give you options to help find
the address they have on
file for your area. When you see your matching address proceed to
make a label (click the box indicating you want to make a label without paying for postage).
You now have an exact print
out of your address as required by the USPS data
base. Transfer the information from this print out to your order form, when
ordering. Your letter carrier knows you so can make
deliveries
even if the address is not perfect. The computer at http://www.usps.com Does
NOT know you
and does not allow deviations.
FYI (For Your Information)
1---- If you use a P.O. Box # you just picked Priority Mail. The post office will not allow
FedEx,
UPS or any other carriers to deliver to PO Boxes.
A. As the order gets larger the weight goes
up ... there for it cost more to ship
especially to a P.O. Box. We will charge you the difference between what we pay
to send it to your P.O. and what FedEx would charge to send it to the
same zip
code.
2---- FedEx (inside the US) and
International Priority Mail (outside the US)
thinks a phone
number it is a good idea, so they can call if they can't find
your address. So please include your
phone number.
3.- Shipping includes labor, packaging materials and credit cards processing costs.
No one likes shipping and handling charges, including us. So, just so you know
where your
money is going ... let’s look at what's involved:
a-The cost of the box. Take a look when you visit your local post office. Most
have a display
that will show you the cost of cardboard/box. The charge $1.65
to $2.00 for a small box.
b-Tape costs $2.00 per roll
c-Packing material, peanuts, popcorn, bubble wrap, "air-bags" etc. runs $30.00 a
bag
d-We try to do our part and recycled boxes and packing material. Here the labor
gets us as it
costs almost as much to, go & get the box, break it down, &
store it until we need it for your
order, as it does to get it buy and store a
new box
e-Time to make shipping labels. Labels are entered into the "shipping companies"
on line program, and then printed along with a page with your tracking number
f-You will generally get an e-mail that includes your tracking number. (That is
if you send us
a correct E-mail address with your order.)
g-Credit card processing fees are for the total charged, not just the products
you ordered
FOB Shipping Point of Origin: For those new to the shipping world FOB (Free On Board or sometimes Freight On Board)
Point of Origin is the legal way to telling you that this is the point where the
sale is made and the goods become yours. That is to say when the shipping
company
picks up your order, the "title transfers to you" and the hair products become your property
and your responsibility. Should your
hair products be damaged in transit, this is your
responsibility.
We assume you would want your hair products so we would ship
replacement
products to you, and charge your account accordingly. FedEx, UPS
and other shipping
companies include insurance of $100.00 in their
shipping charge. Should your package be
damaged or completely lost you must
notify us (include pictures of the damage) so we can
submit a claim on your
behalf. When and if the shipping company pays us we credit your
account.
Click to Send Email here --->> Shipping Damage or Loss Report
If you do not hear
back form us we did not get your Email so please try again.
We go out of our way to take care
of the folks who order for us.
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